Privacy Policy

Freddie Fox International (U.K.) Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit or make a purchase from Our Website or otherwise communicate with us.

1. Who We Are (Data Controller)

Freddie Fox International (U.K.) Limited is the data controller responsible for your personal data.

  • Company Name: Freddie Fox International (U.K.) Limited

  • Registered Company Number: 05628342

  • VAT Number: 259257080

  • Registered & Office Address: 2A Guildford Road, Worthing, West Sussex, BN14 7LL, United Kingdom

  • Email: [email protected]

  • Telephone (UK): +44 (0)7799 694 725 / +44 (0)7909 255 428

  • Out of Hours: 0203 966 2975

2. The Information We Collect

We collect and process personal data to fulfill orders, manage your account, and provide a secure shopping experience. The information we collect includes:

  • Identity Data: Your name, title, and date of birth (where required for age-verification).

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Financial & Transaction Data: Payment details (processed securely via third-party providers), purchase history, and gift voucher details.

  • Account Data: Your username, password, order history, wishlist items, and preferences.

  • Technical & Usage Data: IP address, browser type, time zone setting, browser plug-in types, operating system, and how you navigate Our Website.

  • Communications: Any communications or content you send to us or post on Our Website.

3. How We Collect Your Personal Data

We collect data from and about you through:

  • Direct Interactions: When you create an account, place an order, sign up for communications, submit an inquiry, or contact us.

  • Automated Technologies: As you browse Our Website, technical data and cookies may automatically collect details about your equipment and browsing patterns.

  • Third Parties: Payment service providers, courier services, and analytics providers.

4. How We Use Your Information & Legal Basis

Under the UK GDPR, we process your personal data using the following legal bases:

Purpose / Activity Type of Data Legal Basis for Processing
Registering you as a new customer Identity, Contact Performance of a contract
Processing and delivering your order (including payments, fees, and returns) Identity, Contact, Financial, Transaction Performance of a contract; Legitimate interests (recovering debts)
Managing our relationship with you (notifying you of changes to terms or policies) Identity, Contact, Account Legal obligation; Legitimate interests
Customer Support & Enquiries Identity, Contact, Communications Performance of a contract; Legitimate interests
Site administration and security (troubleshooting, data analysis, testing) Technical, Usage Legitimate interests (running our business and securing our IT systems)

5. Credit Card & Payment Security

Card payments are not processed or stored directly on servers controlled by us. We use secure online payment service providers who encrypt your card and bank account details. If you opt to store payment details for future transactions or subscriptions, these are held securely by our encrypted payment processor.

6. Sharing Your Personal Data

We may share your personal data with trusted third parties to provide our services, including:

  • Couriers & Delivery Partners: To deliver Goods to your specified address.

  • Payment Service Providers: To process transactions and refunds securely.

  • Direct Manufacturers: Where items ship directly from the manufacturer to you.

  • IT & Hosting Providers: Companies providing website maintenance and hosting services (such as WebCreationUK).

  • Legal & Regulatory Authorities: Where required by law or to enforce our legal rights and terms.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. International Transfers

If you order Goods from outside the United Kingdom, or if third-party service providers are based outside the UK/EEA, your data may be transferred internationally. We ensure appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are in place to protect your information.

8. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, tax, or reporting requirements (typically up to 6 years following a transaction for UK tax compliance).

9. Your Legal Rights

Under UK data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of incomplete or inaccurate data.

  • Erasure: Request deletion of your personal data where there is no valid reason for us to keep it.

  • Restriction: Request that we temporarily suspend processing your data.

  • Data Portability: Request the transfer of your personal data to you or a third party.

  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please email us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Cookies

Our Website uses cookies to distinguish you from other users, enhance your browsing experience, manage your shopping cart and wishlist, and analyze site traffic. You can set your browser to refuse all or some browser cookies, but doing so may cause parts of Our Website to function improperly.

11. Third-Party Links

Our Website may include links to third-party websites or applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on this page with a revised effective date